Hi,
I have read some into this and have tried some different fixes with no luck. I had to re-image a person's PC who uses PKI certs. on a CAC to sign PDFs. Acrobat X Pro was re-installed and updated. The digital ID on the CAC is the same before the re-image and it validates. I went to ECA.ORC.com to update the HW4/5/signing certs. and had them jacked into Outlook (just in case it calls on that for some reason). The edit function under tools is grayed out and there is no "security" on the PDF. The customer claims he could right click the signature box and the option to clear would be there; it is not there now. What am I missing here? Thanks.