Hi there,
I'm having an issue with Adobe Acrobat 10 and 11. My user attempts to sign a pdf with an electronic signature. When asked to save and replace an error comes up that says, "There was an error when attempting to commit this signature. The document was not saved. The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."
We know for certain that the file is not locked or being used by another person. I feel it has to do with saving back to a network drive. So my users open up the PDF files from a network drive, they then add the signature to it, and finally save it back to the network drive at the same location. They try to save and replace then this error comes up. I tried installing Acrobat 10 version to get it fixed. Try not updated Acrobat 11 to the latest update and that didn't work. I ran software repairs and complete reinstall of Acrobat software. None of these solutions have worked. Is there some sort of incompatibility with saving to network drives and Acrobat??
Please Help! Picture attached of the error message. My users are using Windows 7 64-bit Enterprise.
Clik here to view.
