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Error encountered while BER Decoding when trying to sign a document

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Hello all. We have a user using digital signatures (the ones with timestamps and so on and so forth) and when they try and use their signature, they get the above message. I've tried to delete their old profiles from the signature manager, but I also get an error message stating the signatures weren't from Adobe Acrobat 8 and so they can't be removed.

 

Does anyone have any suggestions on this other than trying to uninstall and reinstall Adobe Acrobat?

 

Thank you.


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