Hello -
I have now contacted 2 'Chat' technicians with regard to this issue and have been told I would be contacted to no resolve. I am hoping someone may be able to help me here.
Essentially after updating my Adobe ID to my new email address the Send for Signature functionality in Acrobat DC and the website no longer appear to work.
When using the Document Cloud Site:
-After selecting Send for Signature from the menu at the top I receive the 'Send documents for signature in a few simple steps.' prompt. After i click Send for Signature I receive the 4 blocks indicating a new page is loading - however after a second or so I am immediately re-directed back to the main Send for Signature Page
When using Acrobat DC
-After selecting Send for Signature I click Select files I select the file and click ready to send.
-I receive an error message indicating Could Not Send An error has occurred. Please try again.
The technicians said it was because my ID was out of sync - with what I assume was the old EchoSign servers.
Steps taken to attempt a fix - Acrobat DC:
-Signed out and signed in from Acrobat DB
-Attempted a 'Repair' of Acrobat DC from Help Menu
-Attempted multiple PDF files for signature with varying sizes
-On Document Cloud Site
-Signed out and signed in
-Cleared Cookies and History
-Changed Browsers to test it wasn't a browser config
-Changed computers
-Attempted multiple PDF files for signature with varying sizes