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Certificates "fall off" documents

Hello,

We use Adobe Acrobat and Adobe Reader within the company.

 

Department A usually has Adobe Reader.

Department B has Adobe Acrobat DC.

 

Department A affixes a certificate signature.

When Department B receives it, we cannot see the signature.

 

OR,

When Department B receives the signature docs, and we try to combine them with another doc, the signature disappears from Department A document.

 

Any advice on how to make that stop happening?

 

Should Department A always sign first, then Print to PDF to flatten the sig?

 

ANYTHING you can advice, we will be grateful, we waste SO much time with this.

 

THank you,

Klee


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