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Digital Certificate Signing

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I am having an issue.  Using Adobe Acrobat Pro.  Users sends me a pdf document but they have already signed the document before sending it to me.  When I try to sign the document I am unable too.  When I click on the digital signature block, nothing comes up and usually Active Client will have a box that comes up so I can choose my signing certificate but it is like a dead link, nothing happens.

 

I need to get a fix for this since it is starting to happen to other users as well.

 

 

Thank you,

 

Clay


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