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Not able to sign a document with Adobe Pro X, XI

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Every once in awhile I am getting an issue with Adobe Pro X and Adobe Pro XI when trying to sign a .pdf. The document looks OK, the first signer places a signature. The second signer starts with drawing the new signature rectangle, enters the password, in the next moment the box disappears and the signature disappeared completely - it will take two or three tries before the signature "sticks". What could be the reason?


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