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Persona not validated in signature

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Good afternoon!

 

So I'm having an issue with a digital signature for one of our personnel and this is apparently the way to get support.

 

We are having issues with people rejecting her digital signature because on the right hand side it says persona not validated.. Is there a way to make that go away, so that the persona is validated? I believe I have checked all my revocations and trusts and everything appears fine but doesn't mean I didn't miss something..

We are using Adobe Acrobat Standard 11

Debbie test.png - Google Drive


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