Clik here to view.
Digital signature valid but not visually readable
With Adobe Reader DC I can successfully place a digital signature in a pdf document. The private key related to the signature resides in a Qualified Signature Creation Device (USB stick with a smart...
View ArticleDigital Signature via Smart Card not working with Acrobat DC
We are using certificates from an internal CA on smart cards to sign documents.Acrobat DC doesn't accept the signing certificate anymore. It cannot be used for signing PDFs.In Acrobat X and Word the...
View ArticleClik here to view.
Acrobat Pro prompt to create digital ID instead of being prompted to select...
Have an issue with Acrobat Pro prompt to create digital ID instead of being prompted to select and sign each time I try signing a document through SharePoint. Documents not uploaded through SharePoint...
View ArticleHilfe wegen Signatur
Ein Kunde von uns hat ein Problem mit den Signaturen. Er bekommt die Rechnungen elektronisch und will die Signaturen prüfen aber es geht nicht er vermutet auf ein Netzwerkproblem. Müssen für den...
View ArticleWhile opening encrypted file it still prompts for a password
I am using Acrobat DC version 15.006.30280. I have created a digital ID file and set the password timeout to "never". However, when I open a document encrypted using this ID file it still prompts for...
View ArticleMac Acrobat Security Envelopes Templates Missing
I am trying to create a security envelope. When Acrobat requests that I "Select the envelope template to use" the available templates are blank. I researched why and came across an article that says...
View ArticleMy sign icon is disabled. I cannot sign any documents.
I tried all possible ways and my "sign" icon is disabled, so I can't sign any documents. Anyone can help me find a solution?Bruno
View ArticleNeed help adding NIH PIV card to a DocuSigned PDF
I routed a PDF that was initially process via DocuSign to someone to add their digital signature via Adobe.She stated when she clicks on the “Fill & Sign” tool, the “Sign” function is grayed out...
View Articleredaction
I was able to "Mark for Redaction" but the "Apply Redactions" button is no available. It is still gray. What do I need to do in order to make these redactions permanent?
View ArticleRemove password protection from file collection
Does anyone know how to remove password protection from an entire folder of PDFs using the Action Wizard? I created these files for a client some years ago; now we need to break into them and do some...
View ArticleSend for Signature Error Message: Could not Send
When I am trying to send a document in the Send For Signatures options I am getting an error message saying "An error has occurred. Please try again." My account is current with the correct email...
View ArticleTransferring Digital ID's-no password
I have Acrobat XI on my pc and have been using digital signatures. I typically open a form from cloud storage, edit it, clear the old signature, then re-sign. I recently installed XI on my new...
View ArticleUnable to save a document after signing it in Adobe Acrobat Standard XI.
I have a user who is unable to save .PDF files that he is opening in Outlook via an embedded link in the email. When he clicks on the link, Acrobat opens the document without issue. However, when he...
View ArticleWhen I click on Sign, all I get are the little boxes, waiting to connect. Why?
When I click on the Sign menu item, after selecting Fill & Sign from Tools, nothing happens. The little "waiting" boxes appear and nothing beyond that happens. Has this happened to anyone else and...
View ArticleClik here to view.
Why the Sign option of the Fill & Sign doesn't work?
I have been trying to add a sign in my pdf document (created in World and saved as pdf) but the option apparently is unavailable. I choose tools/Fill & Sign/click on Sign and after that, nothing....
View ArticleClik here to view.
I cannot change the security settings on Acrobat. The button is grayed out....
I am trying to allow document assembly and I cannot change my security settings on the security tab. It is grayed out. How do I fix this?
View ArticleClik here to view.
How do I change my email address?
Hi, I changed my Adobe ID email address, but when I use Acrobat to send a document for signatures, it still uses my old email address. How do I fix this?
View ArticleClik here to view.
I have always been able to update my pdfs and then clear my signature and...
Why cant I clear my signature and resign a document?
View ArticleMultiple Signatures Without Using Cloud
Hi there, Where I work, we have Adobe Acrobat DC Pro, but we do not use the cloud. With contracts, we need multiple signatures. The first person signs, and then sends the document to the next person...
View ArticleClik here to view.
I no longer have a signatures link in my preferences. What happened? I have...
I want to create a new signature, but there is no way for me to do so. I have not idea when this happened or why. Any help or suggestions would be much appreciated!!
View Article